Building long term customer engagement
We’re experts in data-led customer engagement, helping leading companies to design, implement and configure bespoke Engagement Programmes, Customer Marketing, and Insight & Analytics to transform their shoppers into more loyal and profitable customers.
With deep experience within grocery, retail, financial services, telco, travel and coalition programme design, cube23 is uniquely positioned to support you in building long term customer engagement
Your Customer Strategy
We utilise a framework of proven capabilities and methodologies to help you to design and implement a successful customer engagement strategy and loyalty solution within your business.
Realise better knowledge of your customers across all channels, improve engagement, deliver smarter offers and an overall enhanced customer experience.
We help to design a Data Strategy, and then deploy insight and analytics to improve your decision-making, business performance and enhanced customer experience. Improve margin, lift sales, optimise promotions, and monetise insights through your partners.
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Measure results through improved retention, additional frequency of visit and increased basket size – all while improving customer satisfaction.
Experience and Expertise
We bring market-leading expertise and experience to your business, helping you scope out, implement, deliver, manage, and measure the success of your customer proposition. We have designed and managed some of the largest loyalty programmes globally, both owned and independent, to develop the right strategies that ensure success.
Programme Management
Create a Value Proposition that is relevant to your market and your customer. Utilise advanced digital and mobile solutions to interact and engage, building an attractive and accessible reward and recognition programme.
Customer Connections
Support and build on your customer communications strategies. Leverage customer data to create relevant and personalised communications and promotions, delivering omnichannel campaign strategies that are uniquely personalised.
Analytics & Insight
Design accessible Insight & Analytics solutions for use across your business. Support with strategies for the adoption of data-driven decision making, customer-centric strategies and commercial action.
About Us
cube23 is made up of a global team of highly experienced advisors with unrivalled strategic and operational experience in customer engagement, loyalty and rewards programmes.
All of our advisors have been involved in multiple large scale stand alone and coalition loyalty programmes, across design, development and launch.
We will work in tandem with you and your team from conception through to planning, implementation and launch, helping to drive adoption across the business and delivering the best customer experiences for you to take forward and own.
Our core proposition is to understand your business requirements and objectives, and then to help you deliver a world-class loyalty proposition that uniquely fits your brand, your market and your customers.
We do this with you so that you also benefit from the knowledge transfer and develop the capabilities you require in house. Helping you build long term customer engagement through data
